New Security Features
First GREEN bank has security measures to protect your account information, but they can’t be effective without your help and cooperation. Many account hijacking attempts come as a result of hacking into individual user accounts, and from there electronically breaking into the bank using your information and security codes.
A few easily implemented precautions can help you safeguard your personal information:
• Strong passwords—Experts advise a combination of letters and numbers, and advise against using easily guessed passwords such as birthdays or home addresses.
• Anti-virus protections—Make sure the anti-virus software on your computer is current and scans your email as it is received.
• Email safety—Email is generally not encrypted so be wary of sending any sensitive information such as account numbers or other personal information in this way.
• Sign off and log out—Always log off by following the bank’s secured area exit procedures.
• Don’t get phished—Crooks are always trying to get your personal information, and they employ some ingenious methods. Don’t respond to any unusual email requests for personal information—when you opened your bank accounts you already gave it. When in doubt, call us.
• Monitor your accounts—When you check your accounts regularly, you can let us know immediately if you encounter anything that does not seem right.
Helpful Hint: Studies show that those who monitor their accounts online often detect fraud earlier than those who rely solely on paper statements.
Free credit reports are your best tool
When it comes to guarding against cyber-fraud, one of the most important tools at your disposal is your credit report. It details all of your credit transaction accounts, and will be the first place that unusual charges or entirely new accounts will appear. And you can monitor your report for FREE.
Since Federal law permits consumers to obtain a free report annually from each of the three major credit reporting agencies, cyber-security experts advise that you to get a free report from a different agency every four months. Doing so will allow you to monitor your personal online security all year long.
To order your free credit report, go to the only authorized source:
Online and mobile threats
Understanding how criminals try to trap you is your first line of defense:
• Phishing—This is the criminal attempt to steal your personal information through fraudulent emails or smart-phone texts. They are often very believable, luring the victim to a site that asks them to provide (or “verify”) personal financial details such as account numbers and social security numbers. A variation is called Spear Phishing, which are electronic messages that appear to come especially to victims from their employer, usually a large corporation. Cyber-security experts often term the mobile phone version of phishing Smishing, playing off the SMS, or Short Message Service terminology used in text messaging.
Remember: your bank will not send emails asking for your personal information—they already have it.
• Card Skimming—This is a criminal’s attempt to gain a victim’s personal information by tampering with ATM machines. Fraudsters set up a device that can capture magnetic stripe and keypad information, such as PINs and account numbers. Using ATMs you know and trust—as well as examining the machine closely—can help thwart this type of theft.
• Spyware—This is the term used for criminal software that a victim unknowingly loads on a personal computer. Once there, the spyware collects personal information and sends it to the criminal. Up-to-date security software is the best defense.
Helpful Hint: Cyber-criminals often prey on those who are most vulnerable, such as senior citizens or young adults, who may not be as aware of the technical aspects of the threats. Make sure you alert any friends or family members who might be in this category. They’ll appreciate it!
FDIC Consumer News Issues Warning About 10 Scams Targeting Bank Customers
The FDIC often hears from bank customers who believe they may be the victims of financial fraud or thefts. The Summer 2017 FDIC Consumer News alerts the public to common scams and provides basic tips for protecting personal information and money. Topics include:
- An overview of 10 schemes bank customers need to be aware of, starting with the crime that occurs when thieves pose as government employees with false claims about needing a payment or valuable information, such as Social Security or bank account numbers;
- Basic defenses to consider in your everyday life, especially when engaging in financial transactions with strangers through e-mail, over the phone or on the Internet; and
- Resources to turn to for more information on how to avoid becoming a victim of financial scams.
Consumers also come to the FDIC for answers to questions about shopping for a mortgage to buy a home, which is likely to be the biggest single purchase they’ll ever make. The latest FDIC Consumer News helps answer questions on topics like how to get a good interest rate, the ability to negotiate with a lender, and how seniors may borrow money after owning a home by taking out a “reverse mortgage.”
Also in this issue is a look at how the FDIC is working with banks, nonprofit organizations and other government agencies to bring more low- and moderate-income Americans into the financial mainstream by improving access to safe, secure and affordable banking services.
The Summer 2017 FDIC Consumer News can be read or printed at www.fdic.gov/consumers/consumer/news/cnsum17, with e-reader and portable audio (MP3) versions forthcoming. Additionally, in the coming weeks a Spanish-language version will be posted at www.fdic.gov/quicklinks/spanish.html.
Out of Band Authentication (OOBA) – What you need to know
What is a one-time security code?
It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.
Why is a one-time security code needed?
It is an extra layer of online banking protection that ensures that your funds and financial information are safe. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud is prevented even if an unauthorized user learns your online banking user ID and password. It also ensures that you are notified if an unauthorized user attempts to access your account information or complete transactions without your knowledge.
How do I use a one-time security code?
It is easy! We’ll give you the one-time code and you are asked to enter it when we call a number you have on record with us.
Do I need to save the code?
No. Once the code is entered, it is not needed again.
Click the button below for step by step instructions.OOBA Instructions